Department:Technical Support Group
The provision of high level technical support services to clients, within the UK and Worldwide.
Scope of role:
All aspects of system hardware & software, including, design, modification, installation, upgrade, maintenance and repair.
Main Duties & Responsibilities
Working with clients to provide technical support in connection with faults, modifications, maintenance and repairs for existing systems supplied by my client.
Liaise with customers to establish their safety systems requirements, assess and interpret to provide practical solutions (with the assistance of an experienced engineer where necessary).
Provide data and assistance to the Technical Support Supervisor for him/her to produce quotations, where necessary.
Working closely with the Technical Support Supervisor to ensure he/she is fully briefed on all commercial activity.
Responsibilities include, but are not limited to:-
*Production of site documentation as necessary.
*Design of changes to software and/or hardware for modification/rectification work.
*Working with the Materials Controller to purchase equipment and sub-systems.
*Ensure compliance with QA procedures, Company procedures and statutory regulations.
*Regular communication with clients to obtain information and keep clients informed of developments.
*Scheduling site visits as necessary, liaising with the Technical Support Supervisor.
*Keep abreast of current technologies, legislation, and standards relevant to business.
*Supervision of technicians.
*Management of TSG Projects.
*Ensure all work performed is in compliance with IEC61508.
Duties include, but are not limited to:-
*Design of any changes to be made to systems hardware and/or software to meet customers’ requirements.
*Modifying drawings, software, and associated documentation.
*Specification and requisitioning of necessary hardware or software items.
*Writing software, installation, commissioning, testing, wiring, modifying, repairs, and maintenance.
*Attend Kick-off meetings as required.
*Provide 24/7 support to customers via the On Call system, on a rota basis.
*Be available to provide emergency call out support 24/7.
The above duties and responsibilities represent the main task areas of the above position. However all employees are expected to undertake any other job or work within their capabilities and the post holder should be flexible in their job role.
From time to time, the Company may need to change the duties and responsibilities of some of the staff to support the Company’s changing business requirements. Employees will be consulted should their tasks and roles need to be revised or changed.
Hours of Work
37.5 hours per week, Monday to Friday. A flexible system is in operation, which permits lunchtime finish on Friday of each week, providing 37.5 hours have actually been worked in the current week. Latest start time 0900 hrs. Lunch break is 1200 to 1230 hours daily.
The above statement details the standard hours of work however you are reminded
that the Technical Support Group is committed to contracts which offer our clients 24 hour support, 365 days a year. Therefore you may be required to work outside the normal hours of work i.e. extended working days, bank holidays, and weekends. The post-holder will be required to be flexible and to provide cover consistent with departmental needs.
This Job Description is for information only. It provides guidance as to the duties and responsibilities of this post and is not a contract term.
Dress code: smart/business whenever practical. Uniform and PPE provided.
The Company operates a No Smoking Policy.
Technical Support Engineers are required to pass an offshore medical and complete offshore training and obtain certification.